The focus in this fifth process flow is to ensure the steady transition of the produced solution into normal operations.

This requires keeping a steady eye on:

• Deliverables as they are produced
• Integrating them in a managed way into normal operations and with existing systems
• Ensuring the change subjects are kept abreast of events as they occur
• Receiving and acting on feedback during the change initiative, and specifically after the delivery of training events to change subjects and other stakeholders
• Carrying out a programme of communication activities to engage stakeholders
• Consolidating gains by recognising achievements and giving recognition to those who have contributed particularly effectively

There are five activities in this process flow:

• Integrate Old With New
• Manage Survivor Syndrome
• Reinforce Values and Processes
• Model and Communicate
• Measure Maturity

You can find more details on these by downloading our free Fundamentals Manual – Fundamentals of Managing Integrated Organisational Change using Polychor®. Go to www.polychor.com to download it.